The provisions of these Terms and Conditions appearing on this Websitesdefine the legal relationship
between Clients, Users and Bello Med LLC, Owner of this Website and social media ( the “websites”) . The Company may at any time, in its sole
discretion, update these Terms and Conditions.
ACCEPTANCE OF TERMS
A. The websites rules centralise all the terms of use and are required to be followed by everyone who
chooses to browse and enter the Websites, on all pages of the Websites. The provisions of these
Terms and Conditions apply equally to members of both sexes, and the use of masculine pronouns is for convenience only;
B. By entering and browsing the Websites you accept and agree to the terms of use stated below.
C. The Websites serves as an information database, through which you can find various information and services as well as receive quotes from various service providers, who are not the Websites owners but external contractors who change from time to time, by contacting the Websites or the service
provider on the Website.
1. DEFINITIONS AND INTERPRETATION
In this Terms and Conditions, unless the context clearly indicates otherwise, the following expressions and
words have the meanings assigned to them:
1.1. “Client” – any visitor of the Websites who utilize the Websites to purchase one or more Treatment Packages and/or Procedures;
1.2. “Consultation” – face-to-face or online communication before the trip to the Surgery Location with the Surgeon and the face-to-face consultation with the Surgeon at the Surgery Location before the
surgery;
1.3. “Medical Care Provider” – providers of medical services, including but not limited to hospitals and clinics, located in the Surgery Location;
1.4. “Procedure” – the medical treatment(s) or surgery as agreed with the Surgeon;
1.5. “Surgeon” – the surgeon whom you have chosen to perform your surgery and provide you with
aftercare;
1.6. “Surgery Location” – the country chosen by the Client and indicated in the Treatment Package;
1.7. “Terms and Conditions” – these terms and conditions;
1.8. “Treatment Package” – pre-operative tests, surgery, accommodation, transfers, and patient host agreed to be provided to the Client;
1.9. “User” – any visitor of the Websites
1.10. “We” / “we”, “us” and “the Company” – means Bello Med
1.11. “Websites” this website and all social media channels connected to this website www.bellomed.com.
2. TERMS OF USE OF THE WEBSITES
2.1. The browsing and use of articles and information on the Websites is the sole responsibility of the User/Client. It is not a substitute for professional advice or as a substitute for an examination by a Medical Care Provider;
2.2. It is hereby expressly forbidden to use the Websites and/or its contents and/or information about advertisers and/or professionals displayed on the Websites for the purpose of sending messages or advertising and/or commercial mail or for the purpose of offering commercial offers;
2.3. It is strictly forbidden to infiltrate the Websites and/or the server and/or any material or computer files on it illegally and/or collect information from it using automated software or any similar application and/or use the Websites to activate or send viruses, hostile software or any other application, manual
or automatic, that may harm the Websites and/or third parties or prevent them from making reasonable use of the Websites. Any modification, re-engineering or updating of any part of these Websites is prohibited;
2.4. The Websites may remove any information and/or content and/or refrain from publishing it in whole or in part, at any time, at its sole discretion and without prior notice or justification.
3. WEBSITES CONTENT
3.1. The content of the Websites is general information and the Websites has no responsibility for the accuracy of the content to specific user. Any malfunction, which may be caused by a third party or a technical malfunction, will not be the responsibility of the Websites operators and owners;
3.2. The operators of the Websites are not responsible for any information or advice received through the services and pages of the Websites, nor is it responsible for the information, services or products received or displayed on the Website;
3.3. The information, photos or anything else displayed on the Websites does not constitute a substitute
for professional consultation and does not obligate the owners or the Medical Care Providers. In addition, the prices that appear on the Websites are recommended prices and do not obligate the Medical Care Providers or the Websites to meet these prices.
4. VARIOUS SERVICE PROVIDERS AND ADVERTISERS ON THE WEBSITES
4.1. The Websites allows Medical Care Providers to detail about the service they provide to Users and about their field of work;
4.2. The Users can call the various professionals or make an initial inquiry with them whether by contacting the professional directly or by leaving details and receiving an offer;
4.3. It is clarified that the Websites serves as an intermediary only. All details and information regarding Medical Care Providers, as well as any other advertisers and professionals, including the accuracy of their details, training and activities, and other advertising materials published on the Websites, are
published on behalf of such Medical Care Providers, advertisers and/or professionals only and at their own risk;
4.4. The Websites cannot guarantee their content, and will not bear any responsibility for violating any presentation and/or commitment and/or statement of any of the Medical Care Providers, advertisers
or professionals and will not be a party to any contract between the Users/Clients and a Medical Care Provider, advertiser and/or professional;
4.5. It is recommended that Users and/or Clients conduct an independent inspection before contacting the Medical Care Providers, advertisers or professionals or relying on information published anywhere else on the Websites. The Websites cannot and does not claim any responsibility with
regard to any information and/or business and/or service and/or goods published on the Websites, both regarding their quality and regarding their content;
4.6. It is clarified that the publication of advertising material on the Websites or the publication of the details of a Medical Care Provider or professional does not mean that the Websites or anyone on its behalf encourages or recommends the advertiser or the service provided through it. The Website
operates in accordance with the obligations and statements of the professionals who publish on the
Websites that they are suitable professionals with appropriate expertise, but the Websites and/or its owners can not verify the correctness of these statements. Therefore, users must do an independent check, as reasonable consumers, before contacting any of the professionals displayed
on the Websites or who contact them through the Websites;
4.7. The operator of the Websites will in no way be held accountable for the quality of communication between advertisers on the portal and Users and/or Clients. All prices, contracts, services, quotations, work completion, terms of purchase, purchase procedures, disputes, criminal matters, and all dealings with third parties, suppliers or service providers, etc. are between service providers and their customers. Whenever Users and/or Clients of the Websites contact a Medical Care, Provider or other service providers, and in whatever way they contact that provider, any such contact is not the responsibility of the Websites operators, but is based on explicit prior consent from the Websites Users, to which the Websites is not a party;
4.8. The operators of the Websites will not be responsible and will not bear, directly or indirectly, any damage, financial or otherwise, caused to the User or the Client as a result of a third party, the work of service providers, and as a result of using information on the Websites, including loss of income or profit.
5. TREATMENT PACKAGE
The Websites may display information concerning various Treatment Packages offered by Medical Care Providers. Clients are free to purchase the desired services directly from the Websites, in such case these
Terms and Conditions shall be applicable.
5.1. Travelling to a different country for surgery can be overwhelming. With this in mind, we provide Treatment Packages to ensure that your experience is as pleasant as possible. The Company will ensure that at least the following services are included in your Treatment Package:
a) Transfers to and from the airport by our professional driver;
b) Initial face-to-face or online consultation with the patient coordinator and the Surgeon and a face-to-face consultation with the Surgeon before your surgery;
c) Travel to and from the clinic for all appointments with the Surgeon;
d) Pre-operative tests to determine your suitability for your chosen surgery. Any tests considered necessary during pre-assessment or diagnosis for some treatments, or as a result of a pre-existing condition, or your exposure or vulnerability to any condition will be at additional cost.
e) One night stay at the hospital after your surgery. Should you stay more than one night, you will be charged for additional nights at the current rates of the hospital;
f) Accommodation at the hotel and breakfast taken at the hotel. You are liable for any other costs that you incur such as meals (not included as part of our negotiation on your behalf), use of telephone, laundry, etc. at the hotel, or stay at accommodation not booked through us.
g) An English-speaking patient host to accompany you during your appointments with the Surgeon.
h) All costs for the treatment package are exclusive of VAT where applicable.
5.2. Additional services and/or adjustments of the selected Treatment Package can be performed upon
Client’s request.
6. THE PRICES DISPLAYED ON THE WEBSITE
6.1. The final price will be determined in the phone call or in a consultation meeting at the Client’s premises by the Medical Care Provider – the Websites is not responsible for the price or the quality of the work;
6.2. Prices listed on the Websites are only a recommendation and the content writer’s discretion. The prices are neither binding nor fixed. Prices vary depending on the nature of the work and there is no Websites recommendation or warranty on the price.
7. PAYMENT AND INSURANCE
7.1. To confirm the Procedure(s) and the relevant date, the Client must pay a deposit to schedule booking procedures. The rest of the price will be paid not later than 14 days beforeprocedures;
7.2. The deposit shall be paid prior to the appointment with the remainder payable at the clinic latest on booking package day.
7.3. It is Client’s responsibility to have sufficient insurance in place to cover him/her during the stay at the Surgery Location. It is a condition of your booking for the Client to have such suitable insurance cover in place.
8. CANCELLATION
8.1. The Client may, at any time, cancel the booking by notifying the Company in writing. The cancellation will take effect from the first business day on which the Company receives written notification of Client’s cancellation. The scale of charges payable will depend upon when the notification of cancellation is received. Depending on the circumstances, the following cancelation fees shallapply:
a) If the Client cancels up to 14 days before the date of the appointment, the Company reserves the right to charge up to 5% of the price of the Procedure/Treatment Package, from Client’s deposit as a cancellation fee;
b) If the Client cancels less than 14 days and up to 7 days before the date of the appointment, the Company reserves the right to charge up to 50% of the price of the Procedure/Treatment Package from Client’s deposit as a cancellation fee;
b) If the Client cancels less than 7 days and up to 48 hours before the date of the appointment, the Company reserves the right to charge up to 80% of the price of the Procedure/Treatment
Package from Client’s deposit as a cancellation fee;
c) If the Client cancels less than 48 hours before the date of the appointment, the Company reserves the right to charge up to 100% of the price of the Procedure/Treatment Package from Client’s deposit as a cancellation fee;
8.2. If, for any reason, the Client does not present him/herself on time and in a state that the consultation, procedure or surgery can be performed, the appointment will be cancelled, and the Company will not be able to offer re-compensation. Re-scheduling will take place. If the Client does
not turn up for the appointment or surgery at all, the medical care will be assumed cancelled without notice and cancellation fees will be applicable equal to the full amount already paid.
9. LACK OF LIABILITY
9.1. All content published on the Websites, including guides, opinions, tips, guidelines, information, and other explanations, is published on the Websites as a service to Users only;
9.2. Client’s treatment is a contract between the Client and the hospital/Clinic and/or Surgeon undertaking the treatment. By accepting these Terms and Conditions, the Client agrees not to hold Bello Med liable for medical negligence or malpractice by the chosen Medical Care Provider;
9.3. It is hereby clarified and emphasised that the content registered on the Websites does not constitute an opinion or offer or professional advice and/or a substitute for any such advice in any subject or field that requires expertise or professional training in any field. The User assumes full responsibility
and the full risk of any action related to the information or content published on the Websites. Users and Clients should handle and follow the Websites content with care when using it;
9.4. The Company holds no medical qualifications and is neither responsible nor liable for any medical procedures. We assist you to arrive at an informed decision by meeting or, at least, interacting with the Surgeon by phone/video conference. We are not liable for the work of the Surgeon or any of the
staff engaged at your chosen clinic or hospital. This will be governed by the hospital regulations and documentation provided to the Client. These aspects will invariably be governed by the terms and
conditions of your treatment contract with the hospital/clinic and the Surgeon;
9.5. The Company will not accept any responsibility in the unlikely event that the Surgeon feels that the
Client is not fit enough to undergo surgery and have to return without surgery. The Client will be
entitled to a refund of any unspent balance of his/her treatment cost after deductions on account of tests, consultations, etc.;
9.6. All surgical operations and medical procedures, whichever country they take place in, have a risk attached to them and in the case of plastic surgery, hair transplants and cosmetic dentistry there may be dissatisfaction with the final outcome. The Company will not be held responsible for medical
procedure disputes. The Company’s liability is limited to a duty of care in its capacity as a third-party facilitator governed by the laws of the Surgery Location;
9.7. The Websites and/or anyone on its behalf will not bear any responsibility for any damage and/or loss to body or property, whether direct or indirect, caused to the user and/or any third party for the use of the information presented on the Websites, whether as marketing material or professional
material. Whether through links placed on the Websites or from other content;
9.8. A professional or advertiser’s content or materials are published on the Websites based on their statement that the content and/or materials are original and do not infringe upon another party’s rights. We ask Users to inform us if they believe content on this Websites violates their rights. These
Websites will do everything within thire power to review the application within a reasonable amount of time and will act based on its discretion and/or any applicable laws;
9.9. In addition, the Websites will not be liable for any damage or loss for adapting services offered by the Websites to users and/or for adapting the Websites to their personal computer and/or for damages,
glitches, or failures in the software, server or any service provided by third parties. The Users are asked to take this into account when relying on the content listed throughout the Websites or the services it provides;
9.10. The Websites does not undertake to maintain a backup of all content stored and/or appearing on
the Website. In addition, the operators of the Websites may disable the Websites, in whole or in part, for the purpose of maintaining, updating, upgrading or any other need and shall not be liable for any damage caused as a result.
10. COPYRIGHT AND INTELLECTUAL PROPERTY
10.1. Copyright and all intellectual property rights, including patents, copyrights, designs, designs and
trade secrets in these Websites and the content contained therein, including texts, Websites design,
layout, graphics, photographs, illustrations, Websites logo, Websites name are the property of the
Company only or of other third parties who have authorized the management of the Websites to use them. These rights apply, among other things, to the data on the Websites, including the list of products, descriptions and designs of the products and any other details related to its operation.
These rights also apply to the name of the Websites, the trademarks (whether registered or not) are all the property of the Company. They may not be used without their prior written consent;
10.2. No information may be copied, reproduced, distributed, sold, marketed, rented and translated from
the Websites, including trademarks, images and texts, product design, product images, etc. without the prior written permission of the Company;
10.3. The Websites has the right to take all legal proceedings available to it, the Websites reserves all right to prevent and block access to the Websitesby surfers or Users who violate the provisions of this policy and/or the provisions of any law and/or abuse the Websites– and all at the sole discretion of
the Websites.
11. COMPLAINTS
11.1. The Company aims to provide all Clients and Users with the highest standards of care and customer service. If for any reason the Company fails to achieve this, Clients and Users may make complaints verbally and in writing. The Company undertakes to investigate all complaints immediately,
acknowledging any mistakes and rectifying them so that it can make improvements to its service;
11.2. In the event of a dispute between a Client and a Medical Care Provider, this will be conducted under the laws of the country in which the operation took place unless otherwise agreed. As a facilitator, the Company will continue to act between the Client and the Medical Care Provider, and assist the Client with the process wherever possible.
12. GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by the laws of Bulgaria, and the Users and Clients hereby consent to the non-exclusive jurisdiction of the courts of Bulgaria.